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Plain-language notice: this page is provided for transparency and should be reviewed by a qualified attorney for your specific operations.
NEON BISON LLC operates neoncleaningbison.com and provides residential and commercial cleaning services. This Privacy Policy explains what information we collect, why we collect it, how long we keep it, and how you can contact us about your privacy rights.
This policy applies to information collected through this website, by phone or email, and during quote, scheduling, and service communications. It does not cover websites or services we do not control.
Most of the information we collect is information you choose to give us so we can quote and complete a cleaning job.
| Category | Examples | Why we collect it |
|---|---|---|
| Contact details | Name, company or property name, email address, phone number | To respond to quote requests and communicate about service |
| Service details | Property type, approximate size, preferred timing, frequency, notes about rooms or conditions | To prepare accurate pricing, staffing, and scheduling |
| Access and safety notes | Parking notes, gate codes, alarm instructions, pets, areas to skip, product preferences | To enter safely and complete the requested cleaning |
| Business records | Invoices, appointment history, service notes, communications | To operate the business, resolve questions, and meet legal or tax obligations |
| Website technical data | IP address, browser type, device type, pages requested, server logs | To keep the website secure, troubleshoot errors, and understand basic site usage |
We do not intentionally collect sensitive personal information through this website. Please do not include Social Security numbers, payment card numbers, health information, or other sensitive details in the quote form.
| Purpose | Typical legal basis |
|---|---|
| Quote and service communications | Contract steps or legitimate business interest |
| Cleaning service delivery | Contract performance |
| Business, insurance, tax, and accounting records | Legal obligation or legitimate interest |
| Website security and troubleshooting | Legitimate interest |
| Marketing messages, if any | Consent or as otherwise allowed by law |
| Data type | Typical retention | Reason |
|---|---|---|
| Quote inquiries that do not become customers | Up to 24 months | Follow-up, scheduling history, and service planning |
| Customer service records | Up to 7 years | Business, accounting, insurance, and tax records |
| Access codes or entry instructions | Only as long as needed for the job or recurring service | Safe service access |
| General emails and messages | Up to 3 years unless needed longer | Customer support and dispute resolution |
| Server logs | Typically up to 12 months | Security, debugging, and fraud prevention |
We may keep information longer if required by law, needed for a dispute, or necessary to protect our legal rights.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. These include HTTPS for the website, limiting access to customer details, using reputable service providers, and restricting access codes or entry instructions to people who need them for service.
No website, email system, or storage method is perfectly secure. Please contact us immediately if you believe information you shared with us has been misused or exposed.
Depending on where you live, you may have rights to access, correct, delete, receive a copy of, restrict, or object to certain uses of your personal information.
If you are in the EEA or UK, GDPR rights may include access, correction, deletion, portability, restriction, objection, withdrawal of consent, and the right to complain to a supervisory authority.
If you are a California resident, CCPA/CPRA rights may include the right to know, delete, correct, opt out of sale or sharing, limit use of sensitive personal information, and not be discriminated against for exercising privacy rights.
We do not currently sell or share personal information for targeted advertising. You can still submit a privacy request through our Privacy Choices page, by email, or by phone.
Our website and cleaning services are intended for adults, property owners, tenants, managers, and businesses. We do not knowingly collect personal information from children under 13. If you believe a child provided information to us, contact us and we will take appropriate steps to delete it.
We may update this Privacy Policy as our website, services, vendors, or legal requirements change. The updated version will be posted on this page with a new last updated date.
For privacy questions or requests, contact us using the details below. We may need to verify your identity before completing certain privacy requests.
1651 Yonkee Ave, Sheridan, WY 82801, USA
hello@neoncleaningbison.com - +1 (307) 234-8819